Refund policy
Return & Refund Policy
At The Football Jerseys, we want you to be satisfied with your purchase. If there is a problem with your order, we will do our best to provide a fair and timely solution.
This policy applies to purchases made through our online store.
1. Return Period
Customers may request a return within 14 days of receiving their order, where applicable under consumer protection laws.
To be eligible for a return, the item must:
- Be unused and unworn;
- Be in the same condition in which it was received;
- Show no signs of washing, wear, stains, odors, or damage;
- Include the original tags and packaging, where applicable.
We reserve the right to refuse returns that do not meet these conditions.
2. How to Request a Return
To start a return request, please contact us at:
Please include:
- Your name;
- Order number;
- The product you wish to return;
- Reason for the return;
- Photos of the product if it is damaged, defective, or incorrect.
After reviewing your request, we will provide the necessary return instructions.
Please do not send any products back before contacting our customer support team.
3. Customized Products
Customized products, including jerseys with:
- Custom names;
- Custom numbers;
- Custom patches;
- Other customer-requested modifications;
may not be eligible for return or refund due to their personalized nature, except where the item is defective, damaged, or incorrectly supplied.
4. Incorrect Size
Customers are responsible for checking the available size guide before placing an order.
If you select the wrong size, you may request a return or exchange within the applicable return period, provided the item is unused and meets all return conditions.
Return shipping costs resulting from an incorrect size selection may be the responsibility of the customer.
5. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product;
- A defective product;
- A different size from the one ordered;
- A different product from the one ordered;
please contact us as soon as possible at stakeradar1@gmail.com.
Please provide clear photographs of the product and packaging.
Once the issue has been confirmed, we may offer, depending on the circumstances:
- A replacement;
- Reshipment of the correct item;
- A full or partial refund.
If the issue is our responsibility, the customer will not be charged additional costs for resolving the problem.
6. Return Shipping Costs
If a return is requested due to a change of mind, incorrect size selection, or another reason that is not caused by a defect or error on our part, return shipping costs may be the responsibility of the customer.
If the product is defective, damaged, or incorrectly supplied, we will review the case and cover the applicable return costs where the issue is our responsibility.
We recommend using a tracked shipping service when returning an item.
We cannot accept responsibility for returned parcels that are lost in transit when the customer arranges the return shipping independently.
7. Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method, whenever technically possible.
Please note that banks and payment providers may take several business days to process the refund after it has been issued.
8. Original Shipping Charges
Original shipping charges may not be refundable when the return is due to a change of mind, unless otherwise required by applicable law.
If the product is defective or incorrectly supplied due to our error, we will also review any applicable shipping costs.
9. Refused or Unclaimed Orders
If an order is returned because:
- The customer refused delivery;
- An incorrect or incomplete address was provided;
- The parcel was not collected within the carrier's collection period;
shipping and return-related costs may be deducted from the refund where permitted by law.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet been processed or shipped, we will attempt to cancel it.
If the order has already been shipped, you may need to wait until it is delivered and then follow the standard return procedure.
Customized orders that have already entered production may not be eligible for cancellation.
11. 14-Day Right of Withdrawal
Customers protected by applicable European Union consumer law may have a 14-day right of withdrawal, subject to applicable legal conditions and exceptions.
This right may not apply to goods that have been customized or produced according to the customer's specifications.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
12. Contact
For any questions regarding returns, exchanges, or refunds, please contact:
The Football Jerseys
Email: stakeradar1@gmail.com
Please include your order number whenever possible so we can assist you more quickly.
Last updated: August 30, 2026.